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Nikon UK 2 Year Warranty Messy Affair

In the beginning of 2009 I bought a D700 from Robert White [a reputable Nikon dealer in the UK]. The camera came with an announced 2 Year warranty whose terms required that the product [compact cameras, DSLR bodies and DSLR kits] be distributed by Nikon UK & Republic of Ireland, purchased on or after July 1st, 2007 and that the customer registers the camera or kit within 30 days of purchase [see attached NikonUK 2Y Warranty Original Version].

When I tried to apply to the extended warranty through Nikon UK customer service there were problems, to say the least. In the end, Nikon UK did acknowledge that my D700 did meet the terms of the 2 Year Warranty. Nevertheless, after mailing them the application form together with the rest of the documentation, I never received any acknowledgement nor the option to buy the extra 3rd year (as mentioned in bottom of the 2 Year warranty terms) [see attached NikonUK Support Email Exchange on 2Y Warranty].

Since then Nikon has changed the terms of their 2 Year Warranty. It now specifically mentions UK and Irish residents although it now only applies after Jul 1st, 2007! [see attached NikonUK 2Y Warranty New Version]

In principle and legally speaking, the warranty terms and conditions at the time of purchase are the ones that apply to the product you bought. So, in principle the revised warranty text only applies to products purchased after the warranty conditions changed.

Unfortunately, the wording used by Nikon UK in the revised 2 Year warranty terms leads to further confusion on what terms apply to what since there is no mention of the date of release of the latest version of the 2Y warranty.

Comments and personal experiences are welcome.

12/01/2010 Posted by | Anouncements | , , , | Leave a comment